LIFE CHOICES

Do you share in office?

Today I was telling my 3 year old a story to make her understand SHARING of things. I was telling her how it can be so much fun if she and her cousin will share their toys. Both can have more fun and more options to play with. Similarly in the story one kid doesn’t… Continue reading Do you share in office?

LIFE CHOICES

It’s not a step but entire process

Last 50 decades saw the shift from the practice of a person being jack of all trades making way for specialists. Specialists brought in focus on the skills, accountability and final goods or service delivery. So a banker traditionally used to handled entire customer experience from first visit to disbursement to final repayment. Now, from cold calling to document collection to credit evaluation, documentation, disbursement, servicing and… Continue reading It’s not a step but entire process

LIFE CHOICES

Outsourcing- Yesterdays core, Today’s non-core

15 years back I started my first assignment with a company which used to help lenders- Banks and HFC’s outsource their activity on collections and recoveries so that they can focus on their core activities. Not all organizations had dedicated collections and recovery team at that time and the ones which had, didn’t had the… Continue reading Outsourcing- Yesterdays core, Today’s non-core